Support Services
Comprehensive automation support
Professional services for industrial robotics
From Deployment to Service: Comprehensive Support
Optimization and development of robotic systems
Technical Support at Every Stage
Robot integration, service, and modernization
Automation requires not only modern technologies, but also professional support. We provide services including robot implementation, integration with production systems, programming, service, and modernization to ensure maximum operational efficiency and safety.
Contact us Watch the videoComprehensive Support for the Full Life Cycle of Robots and Automation Systems
Services Supporting Your Automation
At NexaRob, we believe that investment in industrial robots should go hand in hand with professional support at every stage, from the initial concept to long-term maintenance and development. That is why we have prepared Support Services that help customers successfully implement, use, and optimize automation solutions. Whether you are just starting your journey toward robotization or want to improve production lines that are already operating, you can rely on our experience and dedicated tools.
This section presents a range of services designed to maximize the benefits of industrial robots. From technology consulting, investment financing and workstation design to after-sales service and staff training, NexaRob is a comprehensive partner that helps turn automation potential into tangible gains and competitive advantage.
Discover the potential of automation in your company through professional analyses and expert recommendations
Consulting and Technology Audits
Implementing industrial robots and automation solutions delivers the greatest benefits when you first thoroughly understand the current state of your processes, potential risks and the areas with the highest return potential. At NexaRob, we provide Technology Consulting and Audits to help you understand how and where automation can generate the greatest benefits. Our many years of practical experience across various sectors, including food, chemical, automotive, electronics and many others, translates into proven methods and tailored solutions.
Production and Logistics Process Analysis
- Process Mapping: Our engineering team reviews production lines, warehouses, operator workstations, and machines to create a detailed map of material and information flow.
- Identifying bottlenecks: We identify areas where delays, excessive costs or low product quality occur, while also considering factors such as workstation ergonomics and performance indicators.
Robotics Readiness Assessment
- Verification of infrastructure conditions: We check the availability of power sources and areas for robot installation, as well as possibilities for integration with IT systems such as MES and ERP.
- Checking IoT Compatibility: If you are considering IoT integration, we assess the scale and type of sensors and protocols that can be implemented to expand the functionality of your robots.
Technology Recommendations
- Selection of robot types and peripherals: Based on the knowledge gained, we advise whether articulated, Cartesian, mobile (AMR/AGV), or collaborative robots (cobots) will work best in a given area.
- Preliminary design: We prepare a preliminary workstation layout, an initial configuration of grippers and vision systems, and expected performance parameters.
Automation Development Plan
- Phased Implementation Concept: For many companies, the most advantageous approach is to divide automation into several phases, allowing return on investment to be monitored continuously and subsequent steps to be aligned with company growth.
- Risk and safety assessment: We advise how to ensure compliance with safety standards (e.g. ISO 10218), where to use guarding or safety systems, and in which processes collaborative robots are cost-effective.
Final Report and Next Steps
- Detailed summary: After the audit is completed, you receive a comprehensive report analyzing process strengths and weaknesses, recommendations, and a preliminary cost estimate for the planned automation.
- Implementation tips: We propose specific steps worth taking, from potential financing sources such as loans, leasing, and grants to installation schedules and robot programming.
With our Technology Consulting and Audits service, customers gain confidence that robotization will be designed around their actual needs, taking production realities, available budget, and development plans into account. If you are looking for support in planning effective automation, this service will help you make the right decisions and move efficiently to the implementation stage.
Explore flexible forms of financial support to expand automation in your company safely and quickly
Financing, Leasing, and Funding
The costs of purchasing and integrating robots may seem significant, especially for small and medium-sized enterprises. However, modern forms of financing, investment loans, operating leases or grants from EU funds, make investments in automation considerably easier and faster. At NexaRob, we offer comprehensive support in obtaining financing, allowing you to start the implementation process sooner and benefit from the efficiency of industrial robots.
Profitability and ROI Analysis
- Calculating Return on Investment: We perform initial calculations that take into account gains from shorter cycle times, fewer defects, and reduced labor costs.
- Estimating Total Costs: In addition to the robot's price, we consider the costs of integration, training, service and any required infrastructure modifications.
Operating Leasing and Investment Loans
- Flexible payment options: We provide access to banks and financial institutions offering repayment schedules tailored to customer needs.
- Quick start: With leasing or financing, you do not have to wait until you accumulate the full amount of capital. You can begin automation immediately and generate returns that help cover installment payments.
Funding from European Union and National Funds
- Innovative Projects: Many support programs promote industrial transformation, digitalization (Industry 4.0), improved energy efficiency, or robotization of key production processes.
- Formal Support: We help prepare documentation, applications, and the necessary analyses to increase the chances of a positive project assessment.
Consulting and Coordination
- Financial flow planning: We advise on how best to structure the payment schedule so the monthly or quarterly burden is optimal for your company.
- Ongoing Contact with Institutions: We coordinate the exchange of information between the customer and the bank or public authority, shortening application-assessment time and providing greater transparency throughout the process.
Development Scenario Simulations
- Short-term and Long-term Forecasts: We show what the balance of costs and revenues could look like under different financing options, for example operating lease versus finance lease.
- Risk Analysis: We discuss possible scenarios, taking into account potential implementation delays, exchange rate changes, interest rates, or fluctuating market demand.
Z NexaRob the automation process does not have to place a severe burden on your budget. We offer proven and flexible financing solutions, support in obtaining grants and assistance in preparing full documentation. This allows you to implement industrial robots effectively without excessive risk, while improved production and logistics processes translate more quickly into tangible benefits and a stronger market position for your company.
Design and deploy robots in harmony with your infrastructure to achieve maximum efficiency
Integration and Workstation Design
Simply having industrial robots is not enough to fully realize the potential of automation. A key element is integration with existing production systems and workstation design that allows robots to operate without collisions while maintaining the required level of safety and ergonomics. At NexaRob, we focus on a comprehensive approach, from initial robot implementation to detailed adaptation of mechanical, electrical, and control systems.
Analysis of Conditions and Infrastructure
- Assessment of the production hall layout: We assess the arrangement of machines, transport routes, and available work zones to propose an optimal workstation layout.
- Compatibility with IT Equipment: We ensure robot compatibility with control systems (PLC, MES, ERP) as well as IoT integration to enable comprehensive process management.
Workstation and Gripper Design
- Design adaptation: We take into account the type of products, dimensions and packaging method so that the robot can handle components efficiently.
- Selection of equipment and tools: We help select grippers, including pneumatic, electromagnetic, and adaptive types, as well as vision systems and force sensors, depending on the nature of the application.
Simulations and Concept Testing
- Virtual Modeling: We use simulation software to verify motion trajectories and detect potential collisions.
- Trajectory Optimization: Analysis of cycle time and pickup and placement points helps speed up the process, reduce downtime, and ensure smooth line operation.
Safety and Work Zones
- Risk assessment: We design workstations with safety standards such as ISO 10218 in mind, which often requires the installation of guarding, sensors or light curtains.
- Collaborative Robots (Cobots): If you want people and robots to share a workspace, we recommend solutions with built-in force and collision detection systems.
Documentation and Implementation
- Complete Drawings and Diagrams: After all parameters are agreed, we create final project documentation and an installation plan.
- Deployment and Commissioning: Together with the Programming department, we configure robots at their target workstations and test solution performance and stability.
A properly designed workstation that takes into account the facility layout, product characteristics, and safety requirements is the foundation of an efficient robotic system. In NexaRob we offer full support, from concept through assembly and testing, so that your robots operate without collisions and productively, generating clear benefits for the entire company.
Unlock the full potential of robots through professional software and continuous improvement of automated tasks
Programming and Process Optimization
Even the best selected and integrated robots require appropriate software and optimization of motion sequences to achieve maximum performance. That is why NexaRob provides comprehensive Programming support, from selecting languages and environments and learning offline programming to making live changes while the line is operating. Our goal is continuous process improvement so that your automation remains competitive in a dynamically changing market.
Selecting Robot Programming Languages
Specialized environments: Depending on the manufacturer and application, we use ABB RAPID, Fanuc Karel, KUKA KRL, Kawasaki AS, or URScript (Universal Robots). Explore our Robot Programming - Programming Languages section, where we describe the capabilities of each in detail.
Integration with IT systems: We ensure compatibility with platforms such as SCADA, MES, and IoT so information about line status and production parameters is continuously available.
Offline Programming and Simulations
Precise Trajectory Planning: Before physically commissioning robots, we design movements, pick & place points and task sequences to reduce trial and error on the production floor.
Reduction of downtime: With offline programming, the robot can continue production while engineers prepare modifications in a simulator.
Motion and Sequence Optimization
Cycle Time Analysis: We check whether the robot performs unnecessary movements and whether the path can be shortened to speed up the process without compromising quality or safety.
Adaptation to Changing Conditions: Thanks to adaptive algorithms and sensors, such as force and vision sensors, the robot can react in real time to changing component positions or differences in material.
Maintenance and Monitoring
Diagnostics and error logging: We implement collision detection and abnormal motion detection functions, enabling rapid service intervention.
Remote updates: We can make program changes remotely, while maintaining appropriate security protocols, accelerating corrections without the need to stop the line.
Continuous Improvement and Automation 2.0
Implementation of AI components: For customers seeking advanced solutions, we offer machine learning algorithms (e.g. in vision systems) that automatically improve robot motion sequences.
Testing new applications: If needed, robots can be programmed for new tasks, such as switching from assembly to quality control, allowing better use of existing infrastructure.
Through professional programming and continuous optimization, robots can reach their full potential and become a tool for ongoing process improvement in your company. NexaRob provides comprehensive support, from selecting a programming language and developing custom software to continuous improvement while the line is operating. Contact us to learn how effective robot programming and optimization can help you gain a market advantage.
Invest in Your Team's Skills to Fully Realize the Potential of Automation
Employee Training and Education
Even the most advanced industrial robot requires skilled operation and programming to achieve maximum efficiency. At NexaRob, we offer comprehensive training that develops the skills of your employees, including production line operators, maintenance teams, and engineers responsible for process development. Our goal is to help the entire team feel confident in an automated environment so that investment in robotics delivers tangible benefits.
Robot Programming Training
- Individual or group courses: We adapt the training format to the number of participants and their level of experience.
- Different languages and platforms: We teach programming for ABB RAPID, Fanuc Karel, KUKA KRL, URScript, and many other systems. This gives your employees the knowledge they need to independently modify robot movements and logic.
Device Operation and Diagnostics
- Basic maintenance: We show how to regularly maintain robot condition, including cleaning, checking cables, inspecting motors, and more, to extend service life and minimize the risk of downtime.
- Troubleshooting: Operators learn to identify common problems such as collisions, sensor errors and power irregularities and resolve them on an ongoing basis without calling service personnel for minor incidents.
Safety and Working with Robots
- Standards and Regulations: We discuss standards relating to safety zones, such as ISO 10218, emergency shutdown rules, and the use of guarding.
- Collaborative Robots (Cobots): For solutions focused on cooperation with people, for example in assembly, we teach collision risk assessment and the use of built-in safety systems.
Practical Workshops
- Hands-on workstation exercises: Participants have the opportunity to program basic robot movements themselves, change speed parameters, or make adjustments to the gripper.
- Case studies: We present specific situations from different industries, including food, pharmaceutical, and automotive, to show how universal and flexible robots can be depending on the requirements.
Participant Certification
- Documents confirming skills: After completing the training, each participant can receive a NexaRob certificate confirming mastery of the basics of robot programming, operation, and safety.
- Knowledge within the company: With training, your team becomes more independent, leading to faster implementation of new solutions and lower costs associated with production stoppages.
Well-trained personnel help ensure that your robots operate efficiently and safely over the long term. Our training courses are led by experienced engineers with many years of practice across different industrial sectors. If you want to strengthen your team's competencies and address the challenges of digital transformation, contact NexaRob. Together we will plan an educational program that delivers measurable benefits for your team.
Maintain High Robot Performance and Adapt Them to New Tasks Through Regular Service and Upgrades
Service, Maintenance and Modernization
Industrial robots, although highly efficient and durable, require systematic servicing, maintenance, and, as a company develops, possible modernization. At NexaRob, we offer a broad range of after-sales support to help keep your automation investments profitable and technologically current for many years. Whether you need a quick repair or are planning a major line rebuild, our Service and Modernization team is ready to help
Regular Inspections and Maintenance
- Maintenance plan: We prepare a schedule covering the replacement of wear parts, such as cables, lubricants and filters, and the inspection of key components.
- System diagnostics: We carry out functional tests and check motion precision, gearbox wear, and motor condition. Early fault detection helps avoid costly downtime.
Emergency Repairs and Response to Service Requests
- Fast mobile service: Our engineering team can reach the customer quickly and perform on-site repairs.
- Spare parts: We work with component manufacturers and distributors, giving us access to a broad spare parts base and minimizing downtime.
System Modernization and Upgrades
- Software Updates: We deploy newer firmware versions and add vision modules or sensors when you need to expand robot functionality.
- Layout redesign: As your facility develops, we can expand the line with additional robots, change their placement, or adapt them to new tasks, such as switching from packaging to machine tending.
Technology Migrations
- Replacing Older Robots with Modern Ones: When equipment becomes worn out or no longer meets production requirements, we help ensure a smooth replacement with more advanced models.
- Integration with IoT: If you have not previously used IoT integration, we can expand your line with sensors and software that enable real-time data monitoring.
Long-Term Support and Service Agreements
- Ongoing Support: We offer service agreements with defined SLA (Service Level Agreement) standards so you can be confident that your system operates reliably.
- Development Consulting: As part of consulting, we regularly discuss possible improvements, demand forecasts and subsequent automation stages so that production lines evolve with market needs.
Service and maintenance help ensure a long service life for your investments in industrial robots, while modernization allows you to remain competitive even in dynamically changing market conditions. By working with NexaRob, you can be confident that your automation will continue to be strengthened and adapted to new challenges through an experienced engineering team and flexible service agreements.
Benefit from the support of experienced NexaRob engineers in more than 100 countries worldwide
Global Technical Support Network
NexaRob is not only a local partner, but a global organization with a broad network of experts, service technicians, and component suppliers. This enables us to provide effective technical support and smooth industrial robot implementations across different regions and industries. Our international presence translates into short response times, easy access to spare parts, and flexibility in delivering a wide range of projects.
Offices and Partners Around the World
- Extensive Infrastructure: We work with companies and integrators in more than 100 countries, making it easier to serve customers with diverse needs.
- Professional Local Consulting: With support in local languages, you can avoid communication barriers and resolve technical or formal issues more quickly.
Fast Service and Spare Parts
- Strategic warehouses: We have local service centers and spare-parts inventories that shorten the waiting time for components needed for repairs.
- Rapid response: In the event of a failure, NexaRob mobile service can arrive on site quickly, minimizing downtime and production losses.
Exchange of Experience and Innovation
- Best Practices from Different Markets: We work with engineers and integrators across a wide range of industries, allowing us to combine proven solutions with innovations tailored to specific needs.
- Knowledge Transfer: We regularly organize webinars, conferences, and online training so that partners and customers can benefit from NexaRob's global experience.
Adaptation to Local Requirements
- Regulatory Compliance: We support obtaining required certifications and approvals such as ATEX, FDA and HACCP, depending on regional and industry requirements.
- Market analytics: We advise on adapting the automation strategy to conditions in a given market, from logistics issues to safety standards.
Flexible Service Agreement Options
- SLA (Service Level Agreement): You can choose the level of support, from basic emergency response to full 24/7 coverage with a defined repair time.
- Long-Term Partnerships: We are open to ongoing cooperation, enabling continuous improvement of processes and robotic systems in your company.
NexaRob's global presence provides high-quality technical support regardless of where you operate. You can rely on dependable implementations, rapid component delivery, and the knowledge of experienced engineers who address automation challenges worldwide every day.
Do you have questions about support services and automation? Check the answers below or contact us
Frequently Asked Questions
We recommend conducting an audit and consulting process because it enables precise identification of priorities and selection of the solutions that will be most cost-effective in a given situation.
We help analyze ROI, prepare applications, and choose a financial institution. This makes the entire procedure faster while spreading investment costs over time.
It depends on task complexity and team experience. With support in Programming and Process Optimization, this time can be minimized, for example by using offline simulation.
Basic operation and safety training is sufficient. For more advanced applications, it is worth considering a programming course in the selected language.
Yes. Our Service, Maintenance and Modernization department has experience with many brands and types of robots. We work with a global network of parts suppliers.
NexaRob provides global support with an extensive service infrastructure and local expert consulting. We can carry out implementations simultaneously at multiple locations.
Depending on the service agreement (SLA), the response time can be as short as a few hours. We work flexibly to minimize downtime and restore the robot to operation as quickly as possible.
You can complete the form on our website, call us, or send an email. We will arrange a consultation to discuss your needs and determine the optimal plan of action.
Do you have more questions?
We invite you to contact NexaRob experts directly. Our team will be happy to answer your questions, advise on robot selection, and help prepare a personalized cost-benefit analysis. This will make the decision-making process more efficient and help you begin benefiting from modern automation solutions.
Automate Your Business with NexaRob - Contact Us!
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