Support Services
Comprehensive support in automation
Professional services for industrial robotics
From implementation to service - full support
Optimization and development of robotic systems
Technical support at every stage
Integration, service and modernization of robots
Automation requires not only modern technologies but also professional support. We offer services covering robot deployment, integration with production systems, programming, service and modernization, ensuring maximum efficiency and operational safety.
Contact us Watch the videoComprehensive support for the entire life cycle of robots and automation systems
Services Supporting Your Automation
At NexaRob, we believe that investment in industrial robots should go hand in hand with professional support at every stage - from initial concept to long-term maintenance and development. That is why we have prepared Support Services that make it easier for customers to effectively implement, use and optimize automation solutions. Whether you are at the beginning of your robotics journey or want to improve existing production lines, you can count on our experience and dedicated tools.
In this section, we present a range of services aimed at maximizing the benefits of using industrial robots. From technology consulting, through investment financing and workstation design, to after-sales service and staff training - NexaRob is a comprehensive partner that will help you turn the potential of automation into real profits and competitive advantage.
Discover the potential of automation in your company with professional analyses and recommendations from experts
Consulting and Technology Audits
The implementation of industrial robots and automation solutions yields the greatest results when you first thoroughly assess the current state of processes, potential risks, and areas with the highest return on investment. At NexaRob, we offer Consulting and Technology Audits to help you understand how and where automation can generate the most benefits. Our many years of experience in various sectors (food, chemical, automotive, electronics, and many others) translates into proven methods and tailored solutions.
Analysis of Production and Logistics Processes
- Process Mapping: Our team of engineers reviews production lines, warehouses, operator stations, and machines to create a detailed map of material and information flow.
- Identification of Bottlenecks: We look for areas where delays, excessive costs, or low product quality occur, and we also take into account factors such as workstation ergonomics and performance indicators.
Assessment of Readiness for Robotics
- Verification of Infrastructure Conditions: We check the availability of power sources, areas for robot installation, and integration possibilities with IT systems (MES, ERP).
- Checking Compatibility with IoT: If you are considering Integration with IoT, we assess the scale and type of sensors or protocols that can be implemented to extend the functionality of your robots.
Technology Recommendations
- Selection of Robot Types and Peripherals: Based on the knowledge gained, we advise whether articulated, Cartesian, mobile (AMR/AGV), or collaborative (cobot) robots are best suited for a given area.
- Preliminary Design: We prepare a sketch of the workstation layout, preliminary configuration of grippers and vision systems, and present the expected performance parameters.
Automation Development Plan
- Concept of phased implementation: For many companies, it is most beneficial to spread the automation over several phases, which allows for continuous monitoring of the return on investment and adapting subsequent steps to the development of the enterprise.
- Risk and safety assessment: We advise on how to ensure compliance with safety standards (e.g., ISO 10218), where to use enclosures or safety systems, and in which processes collaborative robots are cost-effective.
Final Report and Next Steps
- Detailed summary: After the audit is completed, you will receive a comprehensive report with an analysis of the strengths and weaknesses of the processes, recommendations, and a preliminary estimate of the planned automation.
- Implementation guidelines: We propose specific steps to take - from possible sources of financing (loans, leasing, grants) to the installation schedule and robot programming.
Thanks to our Technology Consulting and Audit services, our clients can be sure that robotics will be developed according to their needs - taking into account production realities, available budget, and development plans. If you are looking for support in planning effective automation, this service will allow you to make informed decisions and smoothly move on to the implementation phase.
Discover flexible forms of financial support to safely and quickly develop automation in your company.
Financing, Leasing and Grants
The costs of purchasing and integrating robots may seem significant, especially for medium and small enterprises. However, modern forms of financing - investment loans, operating leases or grants from EU funds - greatly facilitate and accelerate investments in automation. At NexaRob, we offer full support in securing funding, so you can start the implementation process faster and reap the benefits of industrial robot efficiency.
Profitability and ROI Analysis
- Calculating return on investment: We perform preliminary calculations, taking into account the benefits resulting from shorter cycle times, fewer defects, or reduced labor costs.
- Estimating total costs: In addition to the price of the robot, we take into account the costs of integration, training, service and any infrastructure modifications.
Operating Lease and Investment Loans
- Flexible payment options: We provide access to banks and financial institutions that offer repayment schedules tailored to customer needs.
- Quick start: Thanks to leasing or loans, you don't have to wait until you accumulate the full funds - you can start automation immediately and generate profits that allow you to repay installments.
Funding from EU and National Funds
- Innovative projects: Many support programs support industrial transformation, digitization (Industry 4.0), improvement of energy efficiency or robotization of key production processes.
- Formal support: We help in preparing documentation, applications and necessary analyses to increase the chances of a positive project evaluation.
Consulting and Coordination
- Financial flow planning: We advise on how to best distribute the payment schedule so that the monthly or quarterly burden is optimal for your company.
- Ongoing contact with institutions: We coordinate the exchange of information between the client and the bank or office, which shortens the time for evaluating applications and ensures greater transparency throughout the process.
Development Scenario Simulations
- Short-term and long-term forecasts: We show what the cost and revenue balance could look like in the case of different financing options (e.g., operational leasing vs. financial leasing).
- Risk analysis: We discuss possible scenarios, taking into account potential delays in implementation, changes in exchange rates, interest rates, or variable market demand.
Z NexaRob the automation process does not have to put a drastic strain on your budget. We offer proven and flexible financing solutions, support in obtaining subsidies, and assistance in preparing complete documentation. Thanks to this, you can effectively implement industrial robots without excessive risk, and improved production and logistics processes will translate into tangible benefits and a higher market position for your company more quickly.
Design and implement robots in a way that is consistent with your infrastructure to achieve maximum efficiency.
Integration and Workstation Design
Simply having industrial robots is not enough to fully utilize the potential of automation. A key element is integration with existing production systems and designing workstations in such a way that robots can work without collisions, while maintaining the required level of safety and ergonomics. At NexaRob, we focus on a holistic approach - from initial Robot Implementation to detailed adaptation of mechanical, electrical and control systems.
Analysis of Conditions and Infrastructure
- Layout assessment: We check the arrangement of machines, transport routes and available work areas in order to propose an optimal workstation layout.
- Compatibility with IT equipment: We ensure that robots are compatible with control systems (PLC, MES, ERP), as well as integration with IoT, to enable comprehensive process management.
Workstation and Gripper Design
- Construction Adaptation: We take into account the type of products, dimensions, and packaging method so that the robot can efficiently manipulate the elements.
- Selection of Equipment and Tools: We help in selecting grippers (pneumatic, electromagnetic, adaptive), vision systems or force sensors, depending on the nature of the application.
Simulations and Concept Tests
- Virtual Modeling: We use simulation software to check the trajectory of movement and detect any potential collisions.
- Trajectory Optimization: Analysis of cycle time, pick-up and drop-off points allows us to speed up the process, reduce downtime and ensure smooth operation of the line.
Safety and Work Zones
- Risk Assessment: We design workstations taking into account safety standards (e.g., ISO 10218), which often involves the installation of enclosures, sensors or light curtains.
- Collaborative Robots (cobots): If you want to share space between a human and a robot, we advise on solutions with built-in force and collision detection systems.
Documentation and Implementation
- Complete drawings and diagrams: After establishing all parameters, we create the final design documentation and installation plan.
- Implementation and commissioning: Together with the Programming department, we configure robots at their target workstations, testing the performance and stability of the solution.
A properly designed workstation that takes into account the architecture of the hall, the specifics of the products, and safety requirements is the foundation of an effective robotic system. We offer full support - from concept to assembly and testing - so that your robots operate without collisions and productively, generating clear profits for the entire company. NexaRob Use the full potential of robots with professional software and continuous improvement of automated tasks.
Programming and Process Optimization
Programming and Process Optimization
Selection of Robot Programming Languages
Specialized environments:
Specialized environments: Integration with IT systems:
Integration with IT systems: Offline programming and simulations:
Precise trajectory planning:
Precise trajectory planning: Before the physical launch of robots, we design movements, pick & place points, and task sequences to reduce the number of trials and errors in the production hall.
Reduction of downtime: Thanks to offline programming, the robot can operate in a production environment while engineers prepare modifications in the simulator.
Optimization of Movements and Sequences
Cycle time analysis: We check whether the robot performs unnecessary movements or if it can shorten the path and speed up the process without compromising quality or safety.
Adaptation to changing conditions: Thanks to adaptive algorithms and sensors (e.g., force, vision), the robot can react in real time to changes in the position of elements or differences in material.
Maintaining Movement and Monitoring
Diagnostics and error logging: We implement collision detection and abnormal movement detection functions, which allow for quick service intervention.
Remote updates: We can introduce changes to the program remotely (while maintaining appropriate security protocols), which speeds up the correction process without the need to stop the line.
Continuous Improvement and Automation 2.0
Implementation of AI elements: For clients looking for advanced solutions, we propose machine learning algorithms (e.g., in vision systems) that automatically improve robot movement sequences.
Testing new applications: If necessary, robots can be programmed to perform new tasks (e.g., switching from assembly to quality control), which allows for better utilization of the existing infrastructure.
Thanks to professional programming and continuous optimization, robots reach their full potential, becoming a tool for continuous improvement of processes in your company. NexaRob offers comprehensive support - from selecting a programming language and creating custom software, to continuous improvement during the operation of the production line. Contact us to find out how to gain a competitive advantage through effective robot programming and optimization.
Invest in the skills of your team to fully utilize the potential of automation.
Employee Training and Education
Even the most advanced industrial robot requires skilled operation and programming to achieve maximum efficiency. At NexaRob, we offer comprehensive training courses that enhance the qualifications of your employees, including production line operators, maintenance teams, and engineers responsible for process development. Our goal is to ensure that the entire team feels confident in an automated environment, and that investment in robots yields real profits.
Robot Programming Training
- Individual or group courses: We adapt the training format to the number of participants and their experience.
- Various languages and platforms: We teach how to operate ABB RAPID, Fanuc Karel, KUKA KRL, URScript, and many other programming systems. This allows your employees to gain the knowledge needed to independently modify robot movements and logic.
Device Operation and Diagnostics
- Basic maintenance: We show you how to regularly maintain robots (cleaning, checking cables, inspecting motors, etc.) to extend their lifespan and minimize the risk of downtime.
- Troubleshooting: Operators learn to recognize common problems (e.g., collisions, sensor errors, power supply irregularities) and resolve them on an ongoing basis, without calling service for minor incidents.
Safety and Working with Robots
- Standards and regulations: We discuss standards regarding safety zones (e.g., ISO 10218), emergency stop principles, and the use of enclosures.
- Collaborative Robots (Cobots): For solutions focused on cooperation with humans (e.g., in assembly), we teach how to assess collision risks and use built-in safety systems.
Practical Workshops
- Exercises at the workstation: Participants have the opportunity to independently program basic robot movements, change speed parameters, or make corrections to the gripper.
- Case studies: We present specific situations from various industries (food, pharmaceutical, automotive) to show how versatile and flexible robots can be depending on needs.
Participant Certification
- Documents confirming skills: After completing the training, each participant can receive a NexaRob certificate, certifying their mastery of basic robot programming, operation, and safety.
- Knowledge within the company: Thanks to the training, your team becomes more independent, which translates into faster implementation of new solutions and lower costs associated with production downtime.
Well-trained personnel is a guarantee that your robots will operate efficiently and safely for a long time. Our training courses are conducted by experienced engineers with many years of practice in various industrial sectors. If you want to strengthen the competencies of your team and meet the challenges of digital transformation, contact NexaRob - together we will plan an educational program that will bring measurable benefits to your team.
Maintain high robot performance and adapt them to new tasks with regular maintenance and upgrades.
Service, Maintenance and Modernization
Industrial robots, although extremely efficient and durable, require systematic service, maintenance and - as your company develops - possible modernization. At NexaRob, we offer a wide range of after-sales support so that your investments in automation remain profitable and technologically up-to-date for many years to come. Whether you need quick repairs or are planning a major line overhaul, our Service and Modernization department is ready to help.
Regular Inspections and Preventive Maintenance
- Maintenance plan: We develop a schedule that includes the replacement of consumable parts (e.g., cables, lubricants, filters) and the inspection of key components.
- System diagnostics: We perform functional tests, check the level of motion accuracy, and inspect gearboxes and motors. Early detection of faults helps to avoid costly downtime.
Emergency Repairs and Response to Reports
- Fast mobile service: Our team of engineers can reach the customer in a short time and carry out repairs on site.
- Spare parts: We cooperate with manufacturers and distributors of components, so we have a wide base of spare parts - minimizing downtime.
Modernization and System Upgrades
- Software updates: We implement newer versions of firmware, add vision modules or sensors if you need to expand the functionality of robots.
- Layout redesign- As your facility grows, we can expand the line with additional robots, change their arrangement, or adapt them to new tasks (e.g., switching from packaging to machine handling).
Technology Migrations
- Replacing older robots with newer ones- When devices become worn out or no longer meet production requirements, we help with a smooth replacement with more advanced models.
- IoT Integration- If you haven't used IoT integration before, we can expand your line with sensors and software to enable real-time data monitoring.
Long-Term Support and Service Agreements
- Ongoing support- We offer service agreements that include specific SLA (Service Level Agreement) standards so you can be sure that your system operates reliably.
- Development consulting- As part of the consultations, we regularly discuss possible improvements, demand forecasts, and plan subsequent stages of automation so that production lines evolve with market needs.
Service and maintenance guarantee the long life of your investments in industrial robots, and upgrades help maintain competitiveness even in a rapidly changing market environment. By cooperating with NexaRob, you can be sure that your automation will be continuously strengthened and adapted to new challenges - thanks to an experienced team of engineers and flexible service agreements.
Take advantage of the assistance of experienced NexaRob engineers in over 100 countries around the world.
Global Technical Support Network
NexaRob is not only a local partner but also a global organization with an extensive network of experts, service technicians, and component suppliers. This allows us to provide effective technical support and seamless implementation of industrial robots in various regions and industries. Our international presence translates into short response times, easy access to spare parts, and flexibility in implementing diverse projects.
Offices and Partners Worldwide
- Extensive Infrastructure: We cooperate with companies and integrators in over 100 countries, which facilitates serving customers with diverse needs.
- Professional Local Consulting: Thanks to support in native languages, you can avoid communication barriers and quickly resolve technical or formal issues.
Fast Service and Spare Parts
- Strategic Warehouses: We have local service centers and spare parts bases that shorten the waiting time for delivery of elements necessary for repairs.
- Express Response: In case of a breakdown, NexaRob's mobile service can arrive on site in a short time, minimizing downtime and production losses.
Exchange of Experience and Innovation
- Best practices from different markets: We cooperate with engineers and integrators operating in various industries, which allows us to combine proven solutions with innovations tailored to specific needs.
- Knowledge Transfer: We regularly organize webinars, conferences, and online training sessions so that partners and customers can benefit from NexaRob's global experience.
Adaptation to Local Requirements
- Compliance with regulations: We provide support in obtaining the necessary certificates and approvals (e.g., ATEX, FDA, HACCP), depending on the specifics of the region and industry.
- Market analysis: We advise on adapting automation strategies to the conditions prevailing in a given market - from logistical issues to safety standards.
Flexible Service Agreement Options
- SLA (Service Level Agreement): You can choose the level of support - from basic emergency response to full 24/7 care with a specified repair time.
- Long-term partnerships: We are open to ongoing cooperation, which allows for continuous improvement of processes and robotic systems in your company.
NexaRob's global presence ensures high-quality technical support regardless of where you operate. Thanks to this, you can count on reliable implementations, fast delivery of components, and the knowledge of experienced engineers who solve automation challenges around the world every day.
Do you have questions about support services and automation? Check out the answers below or contact us.
Frequently Asked Questions
We recommend conducting an audit and consultation, as this allows you to accurately determine priorities and choose solutions that will be most cost-effective in a given situation.
We assist in ROI analysis, application preparation, and selection of a financial institution. This ensures that the entire process is faster and investment costs are spread over time.
It depends on the complexity of the task and the experience of the team. With the support of Programming and Process Optimization, this time can be reduced to a minimum, using, for example, offline simulations.
Basic training in operation and safety is sufficient. For more advanced applications, it is worth considering a programming course in the selected language.
Yes. Our Service, Maintenance and Modernization department has experience with many brands and types of robots. We cooperate with a global network of parts suppliers.
NexaRob offers global support, with an extensive service infrastructure and local expert advice. We can carry out implementations simultaneously in several locations.
Depending on the service level agreement (SLA), this may be as little as a few hours. We operate flexibly to minimize downtime and get the robot back to work as quickly as possible.
You can fill out the form on our website, call or send an email. We will arrange a consultation during which we will discuss your needs and determine the optimal action plan.
Do you have more questions?
We invite you to direct contact with NexaRob experts. Our team will be happy to answer any questions, advise on robot selection and help prepare a personalized cost-benefit analysis. This way, you can go through the decision-making process more efficiently and start enjoying the full benefits of modern automation solutions.
Automate Your Business with NexaRob - Contact Us!
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